PrivacyPolicy
We are committed to protecting your privacy and ensuring the security of your personal data in accordance with UK GDPR.
Your Privacy Matters
This privacy policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
Data We Collect
We collect different types of personal data to provide our services effectively.
Information that identifies you personally
Examples:
- Name
- Email address
- Phone number
- Company details
Information about your device and browsing
Examples:
- IP address
- Browser type
- Device information
- Cookies
Information about how you use our services
Examples:
- Pages visited
- Time spent
- Features used
- Error logs
Information from your communications with us
Examples:
- Contact forms
- Support requests
- Email correspondence
- Feedback
How We Use Your Data
We process your personal data for specific purposes with appropriate legal bases.
| Purpose | Description | Legal Basis | Retention |
|---|---|---|---|
| Service Provision | To provide and maintain our IT services | Contract performance | Duration of service + 7 years |
| Communication | To respond to your inquiries and provide support | Legitimate interest | 3 years after last contact |
| Website Improvement | To analyze usage and improve our website | Legitimate interest | 2 years |
| Legal Compliance | To comply with legal and regulatory obligations | Legal obligation | As required by law |
| Marketing | To send relevant marketing communications (with consent) | Consent | Until consent withdrawn |
Data Sharing
We may share your data with trusted partners and service providers.
Service Providers
We work with trusted third-party service providers who help us deliver our services. All providers are bound by data protection agreements.
Legal Requirements
We may disclose your data when required by law, regulation, or legal process, or to protect our rights and safety.
Business Partners
We may share data with business partners for joint services, always with your explicit consent and appropriate safeguards.
Your Data Rights
Under UK GDPR, you have several rights regarding your personal data.
You have the right to request a copy of your personal data
You can request correction of inaccurate personal data
You can request deletion of your personal data
You can request your data in a structured format
You can object to processing of your personal data
You can request restriction of data processing
Data Security
We implement appropriate technical and organizational measures to protect your data.
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your personal data.
Regular Audits
We conduct regular security audits and assessments to maintain data protection standards.
International Data Transfers
Your data is primarily processed within the UK and European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure adequate protection through:
Adequacy Decisions
Transfers to countries with adequate data protection
Standard Contractual Clauses
EU-approved data transfer agreements
Exercise Your Rights
To exercise any of your data rights or if you have questions about this privacy policy, please contact us using the information below.
privacy@sritsupportservices.co.uk
Phone
020 8058 8503
